Telephone Counseling


The Telephone Counseling Line provides education and information regarding residential tenant-landlord disputes. Lines are busy, and callers are encouraged to keep trying. Phones are answered by trained housing counselors who offer options, refer callers to other agencies, or suggest legal assistance through Legal Aid, lawyer referral services, etc. The housing advocate can discuss tenant-landlord rights and responsibilities as described in the Texas Property Code and other sources. However, no attorneys are on staff and housing advocates cannot offer legal advice. Anyone needing legal advice should contact an attorney.

Eligibility: Telephone counseling services are available to Travis, Hays, and Williamson County residents.

Fees: No charge.

Procedures: Call 512-474-1961 to speak to a housing counselor. The telephone counseling line is open Monday through Thursday from 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m, and Friday from 9 a.m. to 12 p.m.

For those requiring interpreter services, please review our scheduling policy here .