Mediation Services

Repair Mediation

Through our mediation services, a trained housing advocate will mediate on your behalf to help resolve residential tenant-landlord disputes. Currently, we are able to provide mediation services for repair issues and in certain emergency situations. 
Repair Mediation Through advocacy and mediation, the Repair Mediation Program helps low-income renters enforce their right for repairs of conditions that threaten health or safety.

Eligibilty

Repair Mediations are available only to Austin residents who do not exceed income guidelines.

Fees

No charge.

Procedures

Call 512-474-1961 for an initial phone interview and/or to schedule an appointment.

Counselors mediate on behalf of tenants to resolve emergencies such as illegal eviction, lockout, utility shut-off, or improper seizure of personal property that threaten their housing.

Eligibilty

Emergency Mediation clients must be Travis County residents and not exceed income guidelines.

Fees

No charge.

Producers

Call 512-474-1961 for an initial phone interview and assessment.