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Call or visit

telephone counseling:

Call 512-474-1961 (Monday through Friday 9:00 AM to 12:00 PM and Monday through Thursday 1 PM to 4 PM)

To schedule an appointment:

Call 512-474-7006 (Monday through Friday 8:30 AM to 5:00 PM)

Online Counseling:

Complete an online intake and we will get back to you in one to two business days. 

ADA COMPLIANCE

ATC is funded by the City of Austin, Travis County, Department of Housing and Urban Development, and agency fundraising efforts.

The Austin Tenants Council as a subrecipient of the City of Austin is committed to compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973, as amended. Reasonable modifications and equal access to communications will be provided upon request. Please call 512-474-1961 (voice) or Relay Texas at 1-800-735-2989 (TDD) for assistance.

The City does not discriminate on the basis of disability in the admission or access to, or treatment or employment in its programs and activities. David Ondich has been designated as the City’s Section 504/ADA Coordinator. His office is located at 505 Barton Springs Road, Suite 600. If you have any questions or complaints regarding your Section 504/ADA rights, please call the Section 504/ADA Coordinator at 974-3256 (voice) or 974-2445 (TTY).

Client Grievance Procedures

All persons requesting services at the Austin Tenants Council have the opportunity to complain about any of those services. If you feel that you have not been treated properly or have not been given proper information, you may speak directly to the Director of the Austin Tenants Council (ATC) about your grievance. If you do not receive satisfaction at that level, you may submit a written grievance to the ATC Board of Directors. Address correspondence to: Chairperson, Board of Directors. Austin Tenants Council. PO Box 6511, Austin, TX 78762.